OWNER/GUARDIAN ACKNOWLEDGES AND IS AWARE THAT THE EMPLOYEES OF RED DOG PET RESORT & SPA® ARE NOT VETERINARIANS AND ARE NOT EXPECTED TO DIAGNOSE OR DETECT ILLNESSES IN THE GUESTS THAT ARE STAYING AT RED DOG PET RESORT & SPA®. IN ADDITION, OWNER/GUARDIAN ACKNOWLEDGES AND IS AWARE THAT VACCINES DO NOT PROTECT AGAINST ALL COMMUNICABLE ILLNESSES THAT MAY AFFECT A GUEST. OWNER/GUARDIAN ACKNOWLEDGES AND AGREES THAT THEY ARE ASSUMING (1) ALL RISK OF ILLNESS, DISEASE, HARM OR OTHERWISE TO THEIR PET BY ALLOWING THEIR PET TO STAY AT RED DOG PET RESORT & SPA® AND (2) ALL RISK OF DAMAGES BY THEIR PET TO OTHER PETS, TO ANY RED DOG PET RESORT & SPA® EMPLOYEE OR AGENT OR TO RED DOG PET RESORT & SPA® ASSET AND THAT RED DOG PET RESORT & SPA® SHALL HAVE NO LIABILITY FOR ANY HARM TO SUCH PET.
1. Owner/Guardian certifies the accuracy of all information provided to Red Dog Pet Resort & Spa® in writing or orally about the Guest by signing this Agreement. Red Dog Pet Resort & Spa® reserves the right to deny admittance to any Guest for any reason at any time.
2. Owner/Guardian specifically represents that he or she is the sole Owner/Guardian of the Guest, free and clear of all liens or encumbrances.
3. Owner/Guardian specifically represents to Red Dog Pet Resort & Spa® that, to Owner/Guardian’s knowledge, the Guest has not been exposed to any contagious diseases within the thirty day period prior to check-in. Owner/Guardian understands that each time Guest is brought to Red Dog Pet Resort & Spa®, Owner/Guardian is certifying that Guest is in good health and has not had any communicable illness of any kind for 30 days prior to check-in. Owner/Guardian further agrees to provide Red Dog Pet Resort & Spa® with proof of required vaccinations upon request and prior to check-in. In addition, Owner/Guardian agrees if any fleas or ticks are discovered on the Guest during check-in or any time during the Guest’s stay, Red Dog Pet Resort & Spa® will administer
a flea bath to the Guest at Owner/Guardian’s expense.
4. Red Dog Pet Resort & Spa® makes every effort to ensure that Guests staying at Red Dog Pet Resort & Spa® are healthy by requiring their Owner/Guardians to affirmatively represent that all vaccines for Guest are current and they do not believe that Guest
does not have a communicable illness.
5. OWNER/GUARDIAN ACKNOWLEDGES THAT THEY ARE ASSUMING ALL RISK OF ILLNESS, DISEASE, HARM OR OTHERWISE TO GUEST BY ALLOWING GUEST TO STAY AT RED DOG. RED DOG PET RESORT & SPA® AGREES TO EXERCISE REASONABLE CARE TO THE GUEST DURING ITS STAY AND, IF APPLICABLE, DURING TRANSPORT. IF A GUEST IS TRANSPORTED TO OR FROM RED DOG PET RESORT & SPA® BY ITS STAFF, OWNER/GUARDIAN HOLDS RED DOG PET RESORT & SPA® HARMLESS IN THE EVENT OF INJURY OR ACCIDENT DURING TRANSPORTATION.
6. Owner/Guardian agrees to be solely responsible for any and all acts or behavior of the Guest while in the care of Red Dog Pet Resort & Spa®, including payment of costs of injury to staff or other Guests or damage to facilities caused by the Guest. Owner/Guardian agrees to be solely responsible for any costs to Guest for any injuries while in the Care of Red Dog Pet Resort & Spa caused by the Guest’s own actions. Owner/Guardian further agrees to indemnify Red Dog Pet Resort & Spa® and its agents against any claims made against Red Dog Pet Resort & Spa® or its employees or members or other agents or losses or damages of any kind suffered by Red Dog Pet Resort & Spa® or its agents as a result of Owner/Guardians failure to inform Red Dog Pet Resort & Spa® of any preexisting condition the Guest may have (such as illness or aggression problems) or
which or otherwise caused by the Guest.
7. Owner/Guardian understands that Red Dog Pet Resort & Spa® utilizes playgroups where dogs interact and commingle with other Guests.
Owner/Guardian understands that squirt water bottles and air horns may be used to control the Guest. Owner/Guardian agrees Guest may be removed from the play group at Red Dogs discretion and not permitted to interact further with the dogs during current or any subsequent stays. Owner/Guardian further understands that when dogs play in groups, nicks and scratches may occur. Red Dog Pet Resort & Spa staff may or may not notify Owner/Guardian immediately if the Guest sustains any nicks, scratches, or injuries. At the Directors discretion, Red Dog Pet Resort & Spa® may wait and notify Owner/Guardian when the Guest is picked up.
8. Owner/Guardian agrees to pay the cost of Services in effect on the date Guest is checked into Red Dog Pet Resort & Spa® and to pay for any additional services requested or deemed necessary when Owner/Guardian picks up Guest. In any case of nonpayment, whether negligence or abandonment, Owner/Guardian will remain liable to Red Dog Pet Resort & Spa® for all unpaid charges including court costs and reasonable attorney’s fees incurred in the collection of the charges.
9. A confirmed reservation is a reservation that is booked and confirmed by Red Dog Pet Resort & Spa® after all forms are completed and proof of current vaccines for the applicable Guest is on file (a “Confirmed Reservation”). Cancellation of a reservation of ANY SERVICE is requested at least 24 hours in advance of Guests scheduled arrival date. Red Dog Pet Resort & Spa® reserves the
right to charge cancellation fees for late or no show.
10. In an emergency, Red Dog Pet Resort & Spa® will attempt to contact Guest’s personal veterinarian as well as the emergency contact provided to Red Dog by the Owner/Guardian. However, such an emergency may not provide the time to do so prior to the administration of care. Owner/Guardian authorizes Red Dog Pet Resort & Spa® to obtain medical attention for the Guest from any qualified veterinarian and to transport the Guest to and from such veterinarian when Red Dog Pet Resort & Spa® deems such medical care is important to the Guest’s health. Owner/Guardian grants Red Dog Pet Resort & Spa® and its employees or agents full authority to make decisions involving the medical treatment of Guest and agrees to pay for all related costs. This applies to any claims for injuries or damages related to such medical care or that arise due to the transport of Guest.
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11. If a Guest is in its final stage of life, Red Dog Pet Resort & Spa® requires notification from the treating veterinarian and a signed release from the Owner/Guardian. In the event of a Guest’s death, the Owner/Guardian or designated emergency contact will be
notified immediately.
12. In the event Owner/Guardian is unable to be reached to express and inform consent regarding the veterinary treatment or withholding, withdrawal, or continuation of life-prolonging procedures for Guest, the following persons are designated as Surrogate. Owner/Guardian certifies this is a personal request and all parties have been notified of designation.
This written Agreement constitutes the entire agreement between the parties and there are no oral agreements or understandings except as provided for herein.
- All terms and conditions of this Agreement shall be binding on the heirs, administrators, personal representatives and assignees of the Owner/Guardian and Red Dog Pet Resort & Spa®.
- Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, or as the result of any claim or controversy involving the alleged negligence by any party to this Agreement, shall be settled in accordance with the rules
of the American Arbitration Association, and judgment upon the award rendered by an arbitrator may be entered in any Court having jurisdiction thereof. The arbitrator shall, as part of the award, determine an award to the prevailing party of
the costs of such arbitration and reasonable attorney’s fees of the prevailing party. The arbitrator(s) shall apply Ohio law to the merits of any dispute or claim without reference to conflicts of law rules. The parties hereby consent to the personal
jurisdiction of the state and federal courts located in this Agreement or relating to any arbitration in which the parties are participants. The parties have read and understand this clause, which discusses arbitration. The parties understand that
by signing this Agreement that they will submit any claims arising out of, relating to, or in connection with this Agreement or the interpretation, validity, construction, performance, breach, or termination thereof, to binding arbitration and that this
arbitration clause constitutes a waiver of the party’s right to a jury trial and relates to the resolution of all disputes relating to all aspects of the relationship between the parties.
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SERVICES
“Services” include but are not limited to Styling, Fitness Programs, Training/Behavior Modification, Aquatics, Massage,
Healing Touch, and all amenities as listed on our Canine/Feline Guest Profile. Red Dog Pet Resort & Spa®, an Ohio Limited
Liability Company (“Red Dog”) agrees to provide the specific “’Services” to Guest for each visit as Owner/Guardian indicates on
Red Dog Canine/Feline Guest Profile. Red Dog will exercise reasonable judgment in all circumstances while providing “Services”.
HOURS/RESERVATIONS
Reservations will not be guaranteed without all paperwork (Client Agreement, Guest Profile, House Rules) and
vaccinations completed. The profile is designed so we can get to know each Pet on a personal level.
Lobby hours are 7:00AM to 7:00PM Monday to Friday; 8:00AM to 4:00PM Saturday and 12:00PM to 3:00PM Sunday. Lobby is
closed on all major holidays. Lobby closes at 1pm on the day prior to New Years, July 4th, Thanksgiving and Christmas.
Check in is available from opening until 30 minutes prior to lobby closing. There is always a full charge for the first day of stay,
regardless of check-in time. Please allow 30 minutes at first check-in.
Check-out is 1PM. If lodging past 1:00PM, an extra day stay will be charged. Guests receiving exit baths or grooming Services
may stay in grooming until 30 minutes prior to lobby closing time. At check out identification may be requested. Identification is
mandatory if a surrogate is picking up the Pet.
Guests arriving for any Service must pass an entrance evaluation which checks for contagious problems and the
presence of fleas. Red Dog reserves the right to refuse to accept a Guest at check-in if it appears to us that the Guest is
sick, shows the presence of fleas or its behavior could jeopardize the health and safety of other Guests and our staff.
CANCELLATION
Cancellation of a reservation of ANY SERVICE is requested at least 24 hours in advance of Pet’s scheduled arrival date.
Red Dog reserves the right to charge cancellation fees for late or no show.
VACCINATIONS
Guests must have received our required standard vaccinations two weeks prior to admittance for Services. Individual
circumstances may be considered with written documentation from a veterinarian.
DOGS
Rabies: Current in the last year for puppies and the past 3 years for adults.
DHPP: Current in the last year.*
Bordetella: Intranasal-good for up to 6 months. Injectable-good for up to 1 year.
Fecal exam: Current in last year.
CATS
Rabies: Current in the last year for kittens and the past three years for adults.
FVRCP: Current in the last year.
IF OWNER/GUARDIAN AND VETERINARIAN HAVE CHOSEN NOT TO ADMINISTER ANY OF OUR REQUIRED
VACCINATIONS, A SIGNED STATEMENT FROM VETERINARIAN AND TITER TESTING IS REQUIRED.
*Due to the low risk factor in this geographic area and the possible side effects in some breeds we are not currently requiring the
Leptospirosis vaccine. Please be assured, we continue to monitor this health condition and will take steps necessary to keep Pets
safe.
Holistic
Owner/Guardians who use the holistic approach to pet care confirm Guest is a current client under the
supervision of a Licensed Holistic Veterinarian. It is the policy of Red Dog not to turn any Guests away for
Services, so we must abide by a set of standards fair to all. All Red Dog activities are available for holistically
treated Guests on an individual basis.
Red Dog takes serious steps to ensure the health and well-being of every Guest in our care through proper cleaning, disinfection, and
fresh air flow through our facility. Vaccine type and immunization protocol can influence success or failure of vaccinations. Indeed,
many factors may impair an animal’s ability to develop immunity after vaccination. Owner/Guardian agrees and is aware that
vaccines do not protect against all communicable illnesses that may affect a Guest.
Daycare puppies must be at least 4 months of age and have completed all three series of vaccinations, have a bordatella
vaccination and a fecal exam.
HEALTH CARE
Owner/Guardian specifically represents Guest is in good health and does not have or has not been exposed to any contagious or
communicable illnesses within a 30-day period prior to check-in.
Contact with other Pets. While Guests are staying with us, he/she may come into contact with other Guests depending on the
Services requested. Please note that there are many different airborne strains of viruses that cause Tracheobronchitis, also
known as “Canine Cough”. While vaccinating every six months helps support immunity to some of the strains, it does not support
immunity to all airborne strains, nor can it completely eliminate risk of developing Tracheobronchitis. This is not due to any
circumstance or condition at Red Dog and you agree that Red Dog is not liable for any illness suffered by Guest during or after its
stay, including, but not limited to Tracheobronchitis.
Red Dog will not be held responsible for any allergic reactions to Guest. Owner/Guardian certifies any and all allergies of Guest
are recorded on the Canine/Feline Guest Profile.
All medications must be provided by the Owner/Guardian, in the original prescription container, properly labeled with written
instructions containing Guest’s name, type of medication, dosage and schedule with no handwritten changes. Guests may be
administered over the counter supplements and vitamins while lodging in our resort.
Transportation fee of $25 will be charged for veterinarian visits, prescription pickup or any specialized travel Services.
DAY CARE
Daycare is a service designed for social dogs to play and have fun. Due to safety precautions, daycare is not for every dog. This
Service is not designed to teach aggressive dogs to be social. In order to be accepted into daycare Owner/Guardian must:
- Complete all required forms (Client Agreement, Guest Profile, and House Rules).
- Owner/Guardian certifies that Guest is at least 4 months of age and has received all required vaccinations 2 weeks prior to
participation in accordance with the Vaccination Section herein.
- Guest must be spayed or neutered or any major surgery completed 30 days in advance of participation. (except for puppies
under 6 months) Exceptions may be granted with signed veterinary waiver.
- Guest must attend a 4 to 6 hour Day Care evaluation and be deemed “safe for play”. After the evaluation, Owner/Guardian
will receive a Daycare Guest report card. Allow 10 minutes for a personal interview when dropping off for evaluation.
- Daycare hours are 7:00AM and 7:00PM. Monday through Friday and 8:00AM to 4:00PM on Saturdays. Daycare is closed on
Sunday. The Owner/Guardian agrees that Guests not picked up by closing will be entered as a lodging Guest and charged a
standard fee for lodging.
- Potty breaks are provided as needed for each Guest in our outdoor courtyard during daycare.
- Daycare is classed small, medium and large, but separated by size, temperament and most importantly, the Owner/Guardian’s
request for the size group that meets the Guest’s play style. Classes have a 15 to 1 ratio for safety.
- Lodge & play packages are available to Guests, after passing our daycare evaluation one week prior to lodging. Daycare is
limited in size and we strongly recommend reservations for lodge & play packages are made well in advance. Daycare may not
always be available for lodging Guests.
LODGING
Lodging reservations should be scheduled 1 week in advance. Suites and popular amenities fill up quickly and are available on
advance reservation basis. In order to confirm a lodging registration, Owner/Guardian must:
- Complete all required forms (Client Agreement, Guest Profile, and House Rules).
- Owner/Guardian certifies that Guest is at least 3 months of age and has received two series of vaccinations, have a
bordatella vaccination and a fecal exam.
Owner/Guardian will allow 30 minutes at check-in at Guest’s first stay with us so we may review the Canine/Feline Guest Profile
in order to understand Guest’s background and personality to be sure each Guest’s visit is as safe and comfortable as possible.
Each lodging Guest receives 3 business breaks per day. Additional breaks or special amenities are available to customize each
Guest’s stay and can be requested on the Canine/Feline Guest Profile.
Owner/Guardians are permitted to bring personal bedding and toys. Do not send items that are valuable, irreplaceable or
have great sentimental value. Red Dog is not responsible for loss or damage to any personal items left with Pets.
GERIATRICS / SPECIAL NEEDS CARE
This special care is designed for older Guests; medically dependent Guests; or Guests recovering from surgery/illness. This
environment is designed for the care of these Guests.
Geriatric and Special Needs Owner/Guardian agrees to schedule a care evaluation 2 weeks prior to lodging so we can
understand your Pet’s health background and special needs or communicate with your veterinarian to adequately prepare to
make the Guests stay as comfortable as possible.
Red Dog is equipped to handle care in most stages of illness. Owner/Guardian certifies that all conditions, seizures, illnesses are
acknowledged at check in.
The Pets in this area are exercised in this area and do not attend daycare.
FELINE
- All cats must be vaccinated in accordance with the requirements designated in the Vaccination section of this document.
- Pets must not have been exposed to any contagious diseases within a 30 day period prior to check-in.
- Pets cannot have had a communicable illness of any kind for 30 days prior to check-in.
- Only one Cat may stay in a single suite. Suites may be linked together if desired.
- Guests must be 3 months or older with two sets of vaccinations and deworming to stay in Red Dog suites.
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